We want you to love every product you receive from us. If something’s not right, we’re here to help.
💁♀ Change of Mind
Due to the personal nature of our products (feminine care and skincare), we do not offer returns or refunds for change of mind, hygiene reasons, or if a product has been opened or used.
Please choose carefully and contact us before purchasing if you have any questions about our products.
🧴 Damaged or Faulty Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order. We’ll happily replace the item or offer a refund/store credit.
To assist us, please email us at [your email address] with:
Your order number
A clear photo of the damaged or incorrect item
A short description of the issue
We’ll respond within 1–2 business days and guide you through the next steps.
📦 Returns Eligibility
To be eligible for a return/refund or replacement:
The item must be unused and in original packaging (if applicable)
The request must be made within 7 days of delivery
You must provide proof of purchase and photo evidence if the item is damaged or incorrect
We reserve the right to decline any returns that do not meet these conditions.
⏳ Refunds (if approved)
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 3–5 business days to your original payment method.
Shipping costs are non-refundable unless the return is due to our error.
🌍 Returns from New Zealand
The same policy applies to New Zealand customers. However, we do not cover return shipping costs for international returns unless the item is faulty or incorrect.
If you have any questions about returns, please contact us at [your support email/contact form link] — we're here to help!